pamela hardy.

EXPERIENCE

Pamela Hardy Design
Design Consultant
June 2007 - Present

  • I collaborated with clients to design cross-functional products for various industries, including technology, retail, mental health, and aviation. My clients ranged from startups and design agencies to top-tier corporations

  • Worked with a non-profit to mentor designers participating in UX design challenges

IterateUX
Design Mentor                        
August 2023-Present

  • Provided mentorship for UX Challenge teams & participants.

Photon
Senior UX Designer
September 2021 - August 2022

  • Conducted content audit, content analysis, reviewed 2,000 page Qualtrics survey results sent across present and past Alaska Airlines employees

  • Worked with cross-functional partners to maintain and create an intricate design system for JCPenney

  • Developed a design discovery plan for Alaska Airlines intranet

  • Mentored junior designers to excel in their use of design principles

Chewy
Staff Product Designer
June 2021 - August 2021

  • Established a line of communication for design collaboration with product and development teams

  • Consulted on product design strategy, including inbound/outbound shipping, receiving, team member performance management, and software consolidation

  • Conducted user interviews, information architecture, business audits, and sprint planning to eliminate redundancy across 6 software platforms

American Family Insurance
Senior Product Designer
November 2020 - April 2021

  • Initiated and led the end-to-end redesign of AmFam's flagship product, reducing 50% of steps to purchase insurance by digitizing 70% of the information collected

  • Expedited workflow optimization across UX, product, and development teams through design sprints and workshops

LiveArea
Senior Analyst, UX Design
March 2020 - May 2020

  • Developed brand strategy, information architecture, and design for e-commerce websites and apps specializing in Salesforce Commerce Cloud

Nordstrom
Senior UX Designer
October 2018 - January 2019

  • Developed a UX experience for the Shipping and Scheduling process within the Nordstrom Supply Chain

  • Conducted user interviews and workshops and worked directly with developers, business members, and a project manager

Boeing
UX Lead
March 2018 - July 2018

  • Led and created a design team for the Boeing Global Services Data & Digital Enablement division
    Implemented the UX strategy for a suite of products for training and professional services, eliminating a daily loss of $15,000

  • Evangelized UX principles in the web, native apps, and AR/VR/MR experiences with the business and technology teams

  • Delivered a design system consisting of baseline UI assets and components for iOS and Android devices­­

SKILLS

Process

  • UX/UI Design

  • User Research

  • Concept Development

  • Design Strategy

  • Visual Design

  • Agile/Scrum Workflow

  • Wireframes

  • User Journey

  • Personas

Software

  • Figma

  • Sketch

  • InVision

  • Adobe XD

  • Adobe Creative Cloud

  • Miro/Mural

  • Zeplin

  • JIRA/Confluence

  • Adobe Firefly

  • HTML/CSS

EDUCATION

University of Washington
Visual Communication Design
BFA 2007

VOLUNTEER

IterateUX
Mentor

University of Washington
DubsTech Mentor

To view entire work history
http://www.linkedin.com/in/pamelahardy07